Trouble signing in?
Almost every sign-in problem comes down to one thing: the account hasn't been created yet, so there's no password to enter. Here's how to tell — and how to fix it in a couple of minutes.
Go to the sign-in screen“It's asking me to pay again”
You never pay twice — your payment is tied to your email address, so don't enter your card details again. Go back to the front page and tap “Already paid? Sign in or create your account” underneath the main button.
“I don't have a password — it won't let me set one”
On the sign-in screen, scroll down to “Don't have an account? Create one” and tap Create one. That's where you choose a brand-new password. It then emails you a short code to confirm you're you.
“The password reset email never arrives”
The reset email only goes to accounts that already exist. If you've never signed in before, tap Create one on the sign-in screen instead — you'll choose a password there.
“I was sent an invite email with no instructions”
Open the newest invite email and tap the button inside it — that button is what sets up your account and password. Ignore any older ones (including in your junk folder).
“My verification code hasn't arrived”
Check your junk or spam folder, and give it a few minutes. If it's still not there, use the resend option on the code screen. Codes are sent by email, not text message.
Still stuck?
Email us at homeandharvest26@gmail.com from the address you paid with, and tell us what you're seeing on screen. We'll sort it out and get you in.
- You will never be asked to pay again
- Prefer to write to us? Use the contact page